From the manufacturer

How do I know if the Midea U I’m buying is part of the recall? Why should I trust this unit?

All units available for sale today have been updated, including new black drain plugs made with new materials to allow for proper drainage. You can shop with confidence knowing these updated units meet all safety and quality standards.

What should I know about installing the Midea U?

The Midea U is designed for a secure fit and ultra-quiet performance. It comes with a support bracket and detailed printed instructions to help make setup straightforward. We recommend following the installation video mentioned in the user manual.

How should I maintain the Midea U to ensure proper drainage?

Updated Midea U units include updated drain plugs that allow for proper drainage. We recommend checking the drain plugs monthly and replacing them as needed.

What should I do if my Midea U isn’t cooling or won’t turn on?

Check that the unit is plugged in, the window seal is secure, and settings are correct. For more help, see the user manual or contact support (info in manual) with your model and serial number and access to the unit.

Who do I contact if I need help with my Midea U?

If you need help, reach out using the phone number or email in the included documentation. Having your model and serial number on hand will help speed things up. Product protection terms are also outlined in the materials that came with your unit.

From the brand